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Forgot Password & OTP

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Forgot Password & OTP

Guides > Getting Started > Forgot Password & OTP

What you'll learn

This guide shows you how to reset your password if you forget it, and explains how One-Time Password (OTP) verification works.

Why this matters

If you forget your password, you can reset it yourself in just a few minutes.

Resetting Your Password

You can reset your password through the mobile app or desktop login page.

📱 Mobile App (iOS & Android)

Step 1: Open the OneLead app
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Step 2: On the login screen, tap “Forgot Password?”
The link is usually below the password field.
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Step 3: Enter your email address
  • Type the email you use to log in
  • Make sure there are no typos or spaces
  • Tap “Send Email”
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Step 4: Check your email
You'll receive an email within 1–2 minutes.
Subject line: “Your OneLead Password Reset OTP”
 
Step 5: Open the email
 
Step 6: Locate the six (6) digit code and enter it via the app
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Step 7: Set new password
  • Enter new password
  • Re-enter new password (must match)
Password requirements:
  • Minimum 8 characters
  • At least one uppercase letter
  • At least one number
  • Special character recommended (e.g. !, @, #, $)
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Step 8: Tap “Save Password”
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Step 9: Success message appears — “Your password has been reset successfully.”
 
Step 10: Return to the app and log in using your new password
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💻 Web/Desktop App

Step 1: Go to app.onelead.com.au/login
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Step 2: Click the “Forgot Password?” link
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Step 3: Enter your email address
  • Type your email into the field
  • Click “Request password”
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Step 4: Check your inbox
Subject line: “Your OneLead Password Reset OTP”
Email should arrive within 1–2 minutes.
 
Step 5: Open the email
 
Step 6: Enter the six (6) digit OTP via the app
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⚠️
Important: OTP expires after 30 seconds. If it’s expired, request a new one.
 
Step 7: Set new password
  • Enter new password
  • Re-enter new password
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Step 8: Click “Reset password”
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Step 9: Success message appears
 
Step 10: Log in using your new password
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Password Best Practices

Create a Strong Password

Good examples:
  • MyDog2024!
  • Sales@OneLead22
  • Toyota#Dealer99
Avoid using:
  • “password” or “123456”
  • Your name or birthday
  • Common or easy-to-guess words

Tips for Remembering Passwords

  • Use a passphrase: e.g. “I love selling 5 cars!” → ILoveS3lling5C@rs!
  • Use a password manager: LastPass, 1Password, Dashlane, or your browser’s built-in manager
  • Write it down safely: If needed, store it securely (not on your desk or email)
💡
Pro Tip: Use a password manager app to securely store and autofill your logins.

Troubleshooting Password Reset

“Email not found”

Check for:
  • Typos or extra spaces
  • Wrong email address
  • Account doesn’t exist
Solutions:
  • Recheck spelling
  • Try another email
  • Ask your admin to confirm your login email

Reset email not arriving

Check these:
  • Spam or Junk folder
  • Gmail’s Promotions tab
  • Quarantine folder
  • Blocked senders
Timing:
  • Wait 1–2 minutes
  • Try again after 5 minutes if needed
Still nothing?
  • Re-request reset
  • Ask IT to check filters
  • Contact OneLead Support

OTP expired

Why it happens:
  • OTP codes expire after 30 seconds
What to do:
  • Go back to login screen
  • Click “Forgot Password?” again
  • Request a new OTP
  • Complete the process quickly

“Password doesn't meet requirements”

Make sure your password includes:
  • ✅ At least 8 characters
  • ✅ One uppercase letter (A–Z)
  • ✅ One lowercase letter (a–z)
  • ✅ One number (0–9)
  • ✅ A special character (e.g. !, @, #, $, %)
Example: Sales2024!

One-Time Password (OTP) Verification

Some dealerships require OTP for extra security.

What is OTP?

  • A 6-digit code sent to your email
  • Valid for one session only
  • Expires after 10 minutes
  • Adds a second layer of protection
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Why it matters:
  • Protects against unauthorised access
  • Prevents logins even if your password is stolen
  • Follows industry-standard security practices

Changing Your Email Address

You can’t change this yourself.

To update your email:

Contact your admin and provide:
  1. Your current login email
  1. Your new email
  1. Reason for the update
Admins will contact OneLead support to update it.
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Why administrators must do this
Your email is your unique login ID. Changing it requires admin and support approval for security.

Security Reminders

Protect Your Account

✅ Do:
  • Use a strong, unique password
  • Log out on shared devices
  • Keep your email secure
  • Enable Face ID or biometric login
  • Change your password if you suspect any issues
❌ Don’t:
  • Share your password or OTP code
  • Reuse passwords from other platforms
  • Store your password in plain sight
  • Let others use your account

Suspicious Activity?

Report it immediately if you notice:
  • An OTP email you didn’t request
  • Login from a device you don’t recognise
  • Password reset emails you didn’t request
  • Any unusual account activity
Contact:
  • Your manager
  • Your dealership’s IT
  • OneLead support
Act fast:
  • Change your password
  • Review account activity
  • Enable extra security if available

Common Questions

How often should I change my password?

  • Every 90 days (or as per dealership policy)
  • Immediately if you suspect it’s compromised

Can I use the same password forever?

  • Not recommended — change it regularly for security

What if someone saw me type my password?

  • Change it immediately via Profile Settings
  • Log out of all devices (if available)